Job Description
Job Description American Express Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services to help them run and grow their businesses. The Marketing Strategy and Insights team sits within the GCS Marketing organization. This team spearheads strategic initiatives across GCS and launches new products and refreshes for small, medium sized, and global businesses.
This Senior Manager is responsible for leading go-to-market strategies for top GCS Corporate Marketing priorities, an enterprise wide investment spanning several years into the future. The role requires a unique blend of strategic thought leadership, collaboration/partner management, and results driven implementation. This person will work closely with marketers, product owners, analytics, finance, risk, and On Brand to generate strategic, data-driven insights to develop marketing strategies that will elevate customer experiences and better meet the needs of our customers. This is a high visibility role leading strategic marketing projects on behalf of GCS with the opportunity to shape future marketing strategies.
Responsibilities Key Responsibilities: - Bring Subject Matter Expertise: This person will leverage broad and deep marketing knowledge to lead complex projects in the evolving Corporate & Middle Market space
- Define and Develop Strategic Initiatives: This person will lead E2E initiatives to deliver insights and data driven strategies designed to meet customer needs while profitably growing revenue
- Demonstrate Strong GTM Expertise: Applies a fundamental understanding of the end to end go to market process including planning, positioning, messaging launch execution, and post launch optimization to drive successful outcomes
- Build Strong Relationships: Collaborating closely with marketing, product, and analytics to identify and prioritize areas of opportunity is critical
- Wear Many Different Hats: This person should be motivated by driving a complex strategy forward from idea through to big impact
- Lead with an Enterprise Mindset: Focus on creating value in high priority, strategic territories grounded in shareholder, customer, and Blue Box values
Qualifications Minimum Qualifications: - 5+ years of marketing or strategy experience in high-visibility, cross-functional roles
- Strong analytical and problem-solving skills; able to synthesize complex information into actionable insights and recommendations
- Exceptional communicator across written, verbal, and visual formats, skilled at crafting compelling narratives for senior audiences and influencing cross-functional teams and partners
- Deep customer-first mindset and ability to translate insights into impactful strategy and execution
- Thrives in a project-based environment with a flexible working model, demonstrating adaptability, enthusiasm, and a collaborative mindset
- Inspiring colleague who motivates and guides team members through complexity, transformation, and change
- Strong ownership, accountability, and project-management discipline — able to effectively manage multiple high-priority initiatives
- Demonstrates a strong passion for innovation and offerings that empower and support small businesses
Preferred Qualifications - Knowledge of the Middle Market Corporate space is preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Job Tags
Full time, Work at office, Local area, Flexible hours