Job Description

Retail Sales Associate / Supervisor FT / PT with flexible availability (Some Saturday & Sundays required) If you have worked at The UPS Store before, definitely call us for this opportunity! The UPS Store of Franklin, Ma seeks associates with outstanding customer service skills while working in a fast paced, friendly and enthusiastic environment. The UPS Store Sales Associate's primary role is to deliver world-class customer service while assisting clients with a variety of business needs, including shipping, packing, and printing services. Key Responsibilities

• Customer Service: Greeting customers, identifying their needs, answering questions about products and services, and resolving inquiries or concerns.
• Shipping and Packaging: Receiving, processing, and packing packages securely for courier shipment using established procedures. This includes generating shipping labels and handling damaged shipment claims.
• Print and Document Services: Operating copiers, fax machines, printers, binding equipment, and laminating machines. This may involve basic graphic arts tasks and preparing documents for customer print orders.
• Mailbox Services: Receiving, sorting, and placing mail and packages into customer mailboxes.
• Sales and Operations: Operating the point-of-sale (POS) system, handling cash and credit card transactions accurately, and actively cross-selling and up-selling products and services.
• Store Maintenance: Maintaining a clean, organized, and safe working environment, stocking shelves, and assisting with merchandising displays.
• End-of-Day Duties: Performing opening and/or closing procedures, including reconciling cash, checks, and credit card transactions.

Required Qualifications and Skills

• Education: A high school diploma or GED is typically required.
• Experience: Previous retail, customer service, or a related sales experience is preferred, though some locations offer entry-level positions with no experience required.
• Technical Skills: Basic computer knowledge, including familiarity with Microsoft Office and internet applications, is necessary. The ability to quickly learn new software (shipping and POS systems) is essential.
• Communication Skills: Strong verbal and written communication, as well as excellent interpersonal and phone skills, are vital for effective customer interaction and teamwork.
• Physical Requirements: The role can be physically active, requiring the ability to stand for long periods, bend, reach, and occasionally lift packages weighing up to 40-50 pounds (or more in some cases).
• Personal Attributes: Ideal candidates are detail-oriented, reliable, fast learners, team players, and possess a friendly, genuinely helpful demeanor.

Previous experience @ a pack & shipping retail store preferred but not required (Willing to train qualified candidates) In order to be considered for this outstanding opportunity, you must be sales driven, self-motivated, personable, dependable, and willing to work shifts that may include evenings, weekends, and holidays Compensation: Up to $18/hr depending on experience & availability

Job Tags

Part time, Work at office, Flexible hours, Shift work, Afternoon shift

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