Job Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering dependable service in a fast-paced environment. The ideal candidate is comfortable supporting Microsoft Windows systems, handling service desk requests, and assisting with user account administration through Active Directory.

• Respond to incoming support requests and manage service desk tickets through resolution with clear, timely communication.
• Diagnose and resolve routine technical issues involving desktops, laptops, peripherals, and Microsoft Windows 10 environments.
• Provide user support for software, hardware, login, and connectivity problems by applying structured troubleshooting methods.
• Create, update, and maintain user accounts, permissions, and related access settings within Active Directory.
• Escalate more complex incidents when needed and document findings, actions taken, and outcomes in the ticketing system.
• Install, configure, and support end-user devices and standard business applications to maintain daily operations.
• Track recurring technical issues and share feedback that helps improve support processes and service quality.

• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for account maintenance and access support.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and end-user connectivity issues.
• Familiarity with service desk ticketing tools and incident documentation practices.
• Strong communication skills with the ability to assist users clearly and effectively.
• Ability to manage multiple requests, prioritize effectively, and follow issues through to completion.

Technology Doesn't Change the World, People Do. OpenKyber is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. OpenKyber works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the OpenKyber app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit openkyber.gobenefits.net for more information. 2025 OpenKyber. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to OpenKyber's Terms of Use and Privacy Notice.

For applications and inquiries, contact:hirings@openkyber.com

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