Job Description

Assistant General Manager (AGM)

Tru by Hilton – Port St. Lucie, FL

Are you a hospitality leader who loves creating amazing guest experiences, inspiring teams, and keeping everything running like a well-oiled machine? If so, Tru by Hilton Port St. Lucie wants YOU as our next Assistant General Manager !

We’re looking for someone with previous supervisory experience and Hilton PEP Operating System knowledge who can help lead our team to success every single day.

What You’ll Love About This Role

As the AGM, you’ll work closely with the General Manager to oversee daily operations, support team development, and deliver outstanding guest experiences. You’ll be a key leader in ensuring the hotel meets brand standards, achieves financial goals, and maintains a welcoming environment for guests and staff.

Wage & Benefits

We take care of our team members like family:

✅ Medical Insurance
✅ Vision Insurance
✅ Dental Insurance
✅ 401(k) Match
✅ Paid Time Off
✅ Hilton Travel Benefits ✈️

⭐ Key Responsibilities

Leadership & Team Management

• Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage)

• Train, coach, and motivate staff for peak performance

• Support hiring and recruitment efforts when needed

• Help create a positive and productive work culture

Guest Experience

• Resolve guest issues and complaints with professionalism and care

• Monitor guest feedback and implement improvements

• Ensure the hotel maintains a welcoming, safe environment

Operations & Budget Management

• Assist with budget management and expense control

• Monitor inventory and supplies to prevent overstocking

• Ensure hotel cleanliness, maintenance, and brand compliance

Compliance & Standards

• Maintain adherence to local, state, and federal regulations

• Support safety and security inspections

• Keep accurate operational records

Sales & Marketing Support

• Help execute sales and marketing strategies

• Support promotions to increase occupancy and revenue

• Track market trends and suggest improvements

Reporting & Communication

• Report operational updates to the General Manager

• Attend departmental meetings to stay aligned on goals

• Review reports to identify opportunities for improvement

Qualifications

• Must have previous supervisory/management experience

• Must have Hilton PEP Operating System experience

• Bachelor’s degree in Hospitality Management or related field preferred

• 3+ years of hotel management experience (AGM experience a plus!)

• Strong leadership, communication, and problem-solving skills

• Ability to work under pressure and in a fast-paced environment

• Experience with budgeting, financial management, and inventory control

• Familiarity with hotel systems (Opera, OnQ, etc.)

• Availability to work weekends and holidays

Physical Requirements

• Ability to stand, sit, or walk for extended periods

• Ability to lift and carry up to 25 lbs

• Must be able to perform occasional physical tasks as needed

✨ Ready to Lead & Inspire?

If you’re a confident, guest-focused leader with a passion for hospitality, we want to hear from you!
Join our team at Tru by Hilton Port St. Lucie and help us deliver unforgettable stays!

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