We are seeking an experienced and customer-focused Barista to join our team at the Washington University in St. Louis campus location. The ideal candidate will have at least two years of experience preparing high-quality coffee beverages, providing exceptional customer service, and maintaining a clean and efficient café environment. This position requires strong multitasking abilities, attention to detail, and a passion for delivering an outstanding guest experience while serving students, faculty, staff, and campus visitors.
Essential Duties and Responsibilities
• Prepare and serve specialty coffee, espresso-based beverages, teas, and other menu items according to company standards. • Operate espresso machines, grinders, brewers, and other café equipment safely and efficiently. • Deliver exceptional customer service in a fast-paced campus environment. • Take customer orders accurately and process payments using the point-of-sale (POS) system. • Maintain cleanliness and organization of workstations, dining areas, and equipment throughout each shift. • Monitor inventory levels and notify management when supplies require replenishment. • Follow all food safety, sanitation, and health regulations. • Assist with opening and closing procedures, including cash handling and daily cleaning tasks. • Answer customer questions regarding menu items, ingredients, and beverage options. • Work collaboratively with team members to ensure efficient service during high-volume periods. • Maintain product knowledge and stay informed about seasonal offerings and promotions.
Qualifications - Required
• Minimum of two (2) years of barista experience in a coffee shop, café, restaurant, or similar environment. • Experience preparing espresso beverages, specialty coffee drinks, and basic latte art. • Strong customer service and interpersonal communication skills. • Experience operating POS systems and handling cash transactions. • Ability to thrive in a fast-paced, customer-focused environment. • Reliable attendance and punctuality. • Ability to work flexible schedules, including early mornings, evenings, weekends, and university events as needed.
Qualifications – Preferred
• Food Handler Certification or willingness to obtain certification. • Experience working in a college, university, or high-volume food service environment. • Experience training or mentoring new employees.
Physical Requirements
• Ability to stand and walk for extended periods throughout the shift. • Ability to lift and carry up to 25 pounds regularly. • Ability to perform repetitive hand and arm movements associated with beverage preparation. • Ability to work efficiently during peak business periods while maintaining quality and accuracy.
Key Competencies
Customer Service Excellence, Teamwork and Collaboration, Attention to Detail, Time Management, Multitasking, Dependability, Professionalism, Positive Attitude
Compensation and Benefits
Compensation is based on experience and qualifications. Eligible employees may receive benefits including flexible scheduling, employee discounts, paid training, and other company-sponsored benefit programs.
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